Last updated 17 August 2026

Automatic refund policy

Quality-check failure

If the generation system cannot produce a portrait that passes its identity and image-quality threshold after three attempts, it automatically refunds the payment. No request is required.

After delivery

Use the included automatic revision first if a delivered portrait needs adjustment. If the revised portrait is still not right, the secure order page offers an automatic refund for seven days after revised delivery.

Refund timing

We submit eligible refunds to Stripe immediately. Your bank or card issuer controls how many business days it takes for the credit to appear.

Access after refund

The secure portrait download is disabled after a refund. Statutory rights and remedies under Australian Consumer Law continue to apply.

Questions: hello@keepsakeportraits.au